Alibaba Cloud Service Level Agreement

It can be difficult to determine the operating time of cloud providers because of the different methods used by cloud providers to determine and report downtime. In addition, ALS is not necessarily correlated with reliability, but is simply an announcement of compensation. Often, claims must be submitted with technical evidence to be taken into account, which means that downtime that has not been recognized by the customer cannot be compensated. RETN Cloud Connect lets you use the latest cloud computing technologies by building a dedicated, reliable and secure connection between your own local network infrastructure and major cloud service providers, saving you time and effort as well as physical and monetary investments. Already in February 2018, Alibaba Cloud was the first to reduce the availability rate of the various bodies to 99.95%, a year before other major cloud platforms. The announcement of the new ALS will be supported by the implementation of a free 12-month ECS trial plan for small and medium-sized enterprises (SMEs) to help them migrate to the cloud. In the economy, Service Level Agreements (ALS) play a crucial role and organizations evaluate cloud service providers using different service-based SLAs. The availability or time of operation of services is an important indicator of performance for organizations that use IT services, as they ultimately determine their service or downtime. RETN Cloud Connect services offer dedicated private connections to large cloud service providers in a simple and efficient way. Today, more and more companies need access to cloud platforms to improve their business efficiency by using the growing range of services. Solutions include data storage, backup and recovery for more complex services based on configurable computing resources (networks, applications, virtual web servers, etc.). Alibaba Cloud also announced that it had increased its availability for individual instances from 99.95% to 99.975 percent.

The Chinese cloud giant first offered the 99.95 percent availability requirement in February 2018.

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